ORDERING POLICY

TERMS:  All orders must be prepaid using PAYPAL, VISA, AMERICAN EXPRESS, MASTERCARD, DISCOVER, JCB or DINERS CLUB

SHIPPING:  Most chandeliers are shipped via UPS.  Larger fixtures must be shipped via truck.  We determine the best method to ship unless requested otherwise.  Please allow 3 to 6 weeks for delivery.

DAMAGE CLAIMS:  Our responsibility ceases after we obtain carrier’s receipt.  Make all claims for loss or damage directly to the transportation company.  We will assist in every way possible to collect your claim for loss or damage.  Retain all packing material for the carriers receipt.

RETURNS:  Returns must be made within 30 days of our shipping date.  If merchandise is returned after the 30 days there will be a 20% restocking fee applied.   Return items postpaid (COD returns not accepted). 

GUARANTEE:  Our policy is to provide full satisfaction or we will refund purchase price, credit your account or provide replacement.

SALES TAX:  Unless complete resale number is supplied with order, PA residents add 6% sales tax.